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We take great pride in our ability to offer our Themeforest buyers with reliable, worthwhile support for their purchases and will do our absolute best to ensure you move forward both satisfied and with your issues and concerns resolved. To ensure this, we require having as much information as possible pertaining to your issues and in doing so, we can give faster responses and more efficient support.

Before opening a ticket, take a moment and review our Frequently Asked Questions / Articles here within the Support system and also be sure to view our Video Tutorials which are exclusively available on YouTube by OurWebMedia and if you're still experiencing issues or have questions, please by all means submit a ticket and we'll assist the best we can!

  Featured Articles

Troubleshooting Theme Issues

There are some basic steps you can take in helping us troubleshoot your issues. The first and most important is to usually check your plugins for any ...

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How do I install WordPress?

There are a few ways in which you can install WordPress.In many scenarios, most hosting environments will offer pre-packaged options that include a 1-click ...

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How do I install King Size WordPress?

There are essentially two ways in which you can install King Size WordPress. The first is through the WordPress Dashboard >> Appearance ...

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How do I update King Size WordPress?

Updating King Size WordPress is relatively simple and straight forward.Video Tutorial:It does require you taking a few steps to complete but we'll help you ...

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Pre-Packaged Plugins

In the event our theme contains a pre-packaged plugin, it will be included with the theme itself.For our KingSize WordPress theme, there are 2 pre-packaged plugins ...

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  Public Ticket Activity

Andrew Werbowy Adding Download button to Lightbox   Updated 4 hours ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello Andrew, Which lightbox library are you using? Adding the download option to "Light Box" lib. You will require to do some custom development inside the that lightbox library ... James WooCommerce Cart Page   Updated 4 hours ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello James, Thanks to contact us.  I will suggest to add your CSS override code inside "Theme options > Miscellaneous > CSS Overrides / Overwrites". It will work. Thanks, Kumar Sekhar anthony trying to get it back to how i first download it   Updated 4 hours ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello there, Sorry, I didn't understand your issue well.  The only thing I understood, Your "slide photo show" is not working.  Can you please share your website URL(with slide show ... Emrah Gallery scrolling position   Updated 4 hours ago   3   King Size WordPress Most recent comment from Bryce Wisekal: Thanks for update. I am glad, You have fixed the issue yourself. Thanks, Kumar Sekhar Emrah Blog Page   Updated 4 hours ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello there, First, Let me congratulate to your nicely customized website and color scheme. I really like this. If I understand your issue correctly, Basically you are saying Blog page is not ... James Babij mIssing short code plugin   Updated 5 hours ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello James, Thanks for update on the issue. I am glad, You are able to figure out the issue yourself.  You are most welcome if you require any help further on issue(s)(if any). Thanks, Kumar ... Mohammed Photo placement   Updated 5 hours ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Hello, I have just quick look on your Gallery page http://www.bariproductions.com/gallery-2/. I see all pictures are loading fine. Please correct me if I am missing anything ... Nuno Re-order photos on Fancybox page   Updated 1 week ago   8   King Size WordPress Most recent comment from Bryce Wisekal: Hello Nuno, Glad we could get on the same page :) I do apologize if maybe I was rude in my reply. I re-read it and did seem a little over-edge and for that I am sincerely sorry for. I hope ... Paula Joubert Homepage slider   Updated 1 week ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Fantastic! I'll go ahead and mark this closed. If any other issues or questions do not hesitate to open another ticket :) Alain KingSize Child Theme   Updated 1 week ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Fantastic news Alain. Thank you for the update. We'll go ahead and mark this closed. adam hw responsive   Updated 1 week ago   7   King Size HTML Most recent comment from Bryce Wisekal: Hello Adam, To be honest, I don't know :) Though looks like you've successfully figured it out. We've issued a refund. Let us know if you've any other questions or concerns Adam. Thanks ... Paul Express Installer File   Updated 1 week ago   6   King Size WordPress Most recent comment from Bryce Wisekal: Good morning Paul, I apologize for the late reply here. I emailed you via O.W.M Consulting's website last night, prior to ending my day, to inform you that this is indeed due to server ... James Babij plugins   Updated 2 weeks ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello, Our theme is fully compatible with SSL certificates, so if your experiencing issues with our theme, we can look into that, but you mention "plugins recommended" and I'm wondering if ... Mahmut SAZLIK Slider   Updated 2 weeks ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello, The slider will resize the items based on the ratio of that image and device viewing it. Ideally, yes, it's resized "horizontally" (centre) to accommodate the resolution. It will vary ... Tom White theme.   Updated 2 weeks ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Hello Tom, Excellent. We'll be here if you need help. I'll leave the ticket open for now.
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