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We take great pride in our ability to offer our Themeforest buyers with reliable, worthwhile support for their purchases and will do our absolute best to ensure you move forward both satisfied and with your issues and concerns resolved. To ensure this, we require having as much information as possible pertaining to your issues and in doing so, we can give faster responses and more efficient support.

Before opening a ticket, take a moment and review our Frequently Asked Questions / Articles here within the Support system and also be sure to view our Video Tutorials which are exclusively available on YouTube by OurWebMedia and if you're still experiencing issues or have questions, please by all means submit a ticket and we'll assist the best we can!

  Featured Articles

Troubleshooting Theme Issues

There are some basic steps you can take in helping us troubleshoot your issues. The first and most important is to usually check your plugins for any ...

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How do I install WordPress?

There are a few ways in which you can install WordPress.In many scenarios, most hosting environments will offer pre-packaged options that include a 1-click ...

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How do I install King Size WordPress?

There are essentially two ways in which you can install King Size WordPress. The first is through the WordPress Dashboard >> Appearance ...

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How do I update King Size WordPress?

Updating King Size WordPress is relatively simple and straight forward.Video Tutorial:It does require you taking a few steps to complete but we'll help you ...

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Pre-Packaged Plugins

In the event our theme contains a pre-packaged plugin, it will be included with the theme itself.For our KingSize WordPress theme, there are 2 pre-packaged plugins ...

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  Public Ticket Activity

Jockz Google Maps Contact Widget   Updated 2 days ago   7   King Size WordPress Most recent comment from Bryce Wisekal: Hello Jockz, Thanks for update on the issue. Let's try this then on functions.php line #359,  Please modify like this : wp_register_script( ... Cathy Demo Files   Updated 2 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello there, I will request you to follow our documentation and installation videos steps. You must be missing something. Specially follow the below article please. How do I install King Size ... Malcolm Ansell Organising order of Galleries in Portfolio   Updated 2 days ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Hello Malcolm, Please see below my response on each : Now I need to organise the categories properly, that you see in the attached jpg.  So If I am understanding you correctly, I take the 6 ... rick@fluidlogic.com Visual Composer   Updated 4 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello Rick, Thanks for all words and update on last event. Please fine below our answer on each of your question : 1. Is the Visual Composer update bundled in your updates? I'm not sure how ... Mohammed Photo placement   Updated 4 days ago   6   King Size WordPress Most recent comment from Bryce Wisekal: Hello, Thanks for details.  I got it now.  Basically you want to remove some of the pictures and add some. For this, It depends how do you generate the gallery. There are two ways to ... Emrah Blog Page   Updated 4 days ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Thanks for confirmation. Closing this ticket. Thanks, Kumar Sekhar Andrew Werbowy Adding Download button to Lightbox   Updated 5 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello Andrew, Which lightbox library are you using? Adding the download option to "Light Box" lib. You will require to do some custom development inside the that lightbox library ... James WooCommerce Cart Page   Updated 5 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello James, Thanks to contact us.  I will suggest to add your CSS override code inside "Theme options > Miscellaneous > CSS Overrides / Overwrites". It will work. Thanks, Kumar Sekhar anthony trying to get it back to how i first download it   Updated 5 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello there, Sorry, I didn't understand your issue well.  The only thing I understood, Your "slide photo show" is not working.  Can you please share your website URL(with slide show ... Emrah Gallery scrolling position   Updated 5 days ago   3   King Size WordPress Most recent comment from Bryce Wisekal: Thanks for update. I am glad, You have fixed the issue yourself. Thanks, Kumar Sekhar James Babij mIssing short code plugin   Updated 5 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello James, Thanks for update on the issue. I am glad, You are able to figure out the issue yourself.  You are most welcome if you require any help further on issue(s)(if any). Thanks, Kumar ... Nuno Re-order photos on Fancybox page   Updated 2 weeks ago   8   King Size WordPress Most recent comment from Bryce Wisekal: Hello Nuno, Glad we could get on the same page :) I do apologize if maybe I was rude in my reply. I re-read it and did seem a little over-edge and for that I am sincerely sorry for. I hope ... Paula Joubert Homepage slider   Updated 2 weeks ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Fantastic! I'll go ahead and mark this closed. If any other issues or questions do not hesitate to open another ticket :) Alain KingSize Child Theme   Updated 2 weeks ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Fantastic news Alain. Thank you for the update. We'll go ahead and mark this closed. adam hw responsive   Updated 2 weeks ago   7   King Size HTML Most recent comment from Bryce Wisekal: Hello Adam, To be honest, I don't know :) Though looks like you've successfully figured it out. We've issued a refund. Let us know if you've any other questions or concerns Adam. Thanks ...
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