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We take great pride in our ability to offer our Themeforest buyers with reliable, worthwhile support for their purchases and will do our absolute best to ensure you move forward both satisfied and with your issues and concerns resolved. To ensure this, we require having as much information as possible pertaining to your issues and in doing so, we can give faster responses and more efficient support.

Before opening a ticket, take a moment and review our Frequently Asked Questions / Articles here within the Support system and also be sure to view our Video Tutorials which are exclusively available on YouTube by OurWebMedia and if you're still experiencing issues or have questions, please by all means submit a ticket and we'll assist the best we can!

  Featured Articles

Troubleshooting Theme Issues

There are some basic steps you can take in helping us troubleshoot your issues. The first and most important is to usually check your plugins for any ...

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How do I install WordPress?

There are a few ways in which you can install WordPress.In many scenarios, most hosting environments will offer pre-packaged options that include a 1-click ...

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How do I install King Size WordPress?

There are essentially two ways in which you can install King Size WordPress. The first is through the WordPress Dashboard >> Appearance ...

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How do I update King Size WordPress?

Updating King Size WordPress is relatively simple and straight forward.Video Tutorial:It does require you taking a few steps to complete but we'll help you ...

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Pre-Packaged Plugins

In the event our theme contains a pre-packaged plugin, it will be included with the theme itself.For our KingSize WordPress theme, there are 2 pre-packaged plugins ...

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  Public Ticket Activity

Patrick Forward to Paypal   Updated 10 hours ago   7   King Size WordPress Most recent comment from Bryce Wisekal: Hello Patrick, I honestly cannot say. I'd ask your hosting provider about that. Did your first, clean installation have the same issues? Originally this ticket was about a third-party plugin ... Ian How to get the homepage slider to work   Updated 10 hours ago   16   King Size WordPress Most recent comment from Bryce Wisekal: lol I am so confused! So the original Ian has been enjoying the ticket conversation ;) Then Ema, who also works with an Ian, assumed this was their ticket? :) Think maybe I'm following ... Michael Propagation Mobile Problem   Updated 22 hours ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Hi Michael, So are you indicating the issue has been resolved? Please let us know. Thanks. Christian Gallery   Updated 23 hours ago   11   King Size WordPress Most recent comment from Bryce Wisekal: Hello Christian, I unfortunately have to say that this does not fall within the scope of our support. The archive widget works fine, there are no bugs in it, I've tested it on our ... Ken Size of Theme on Desktop   Updated 2 days ago   6   King Size WordPress Most recent comment from Bryce Wisekal: Fantastic! Also, just to confirm, Ticksy is having troubles today with validations. I do apologize for the confusion and appreciate your bearing with us. Glad we could assist and if any other ... Kevin Pallett Video player not working on site   Updated 2 days ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Is this intended to be a video background page? Have you checked your meta settings on the page? Appears this page is using a background image. Make sure you've selected in the page settings to ... Heba Block Text color   Updated 2 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello, Could have sworn this was patched in another version so it used default font color in Theme Options. I'll have a look today to confirm as we'll be submitting an updated version in the ... Harriet Some questions   Updated 2 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello, I do apologize, but there appears to be some validation issues with your purchase code. On submission, the validation code is returning an unrecognized error. We're going to need you to ... Paul Home Page Slider   Updated 2 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello Paul, I'm assuming from the last detail in your reply, you've later edited your support post. Assuming you've resolved the issue, I'm going to go ahead and close this on reply. Thanks. Jockz Google Maps Contact Widget   Updated 6 days ago   12   King Size WordPress Most recent comment from Bryce Wisekal: Thanks Jockz. I'll update Kumar on this as he's more familiar with that part of our theme. We'll see what we can do about upcoming releases to be pushed out. Thanks! Kannan Mobile background image shifts   Updated 6 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello, Could you be more specific about the issue you're having and provide us with a link? Kannan Homepage to look like Potfolio Page   Updated 6 days ago   3   King Size WordPress Most recent comment from Bryce Wisekal: Hello, I do apologize for the delays in responding, I was camping with my family. I see you've updated the ticket as you've resolved it yourself. I'll go ahead and close the ticket but if any ... Mohammed Removing a comment section   Updated 2 weeks ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Hello, Odd, you should be able to control it on a per-page/post basis via Screen Options when enabled. However I am glad to hear the other option worked. I'll go ahead and mark this ... Ian WPBakery Visual Composer   Updated 2 weeks ago   4   King Size WordPress Most recent comment from Bryce Wisekal: Hello Ian, Yes, it can be an annoyance, but a lot of people really enjoy Visual Composer so we've included it at the high demand rate requested. There are times when they will release ... Kannan Menu Arrows   Updated 2 weeks ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello, Unfortunately not, as this is a "hover" effect and not an indication of additional menu items. You can completely remove them if desired but it would affect all menu ...
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