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We take great pride in our ability to offer our Themeforest buyers with reliable, worthwhile support for their purchases and will do our absolute best to ensure you move forward both satisfied and with your issues and concerns resolved. To ensure this, we require having as much information as possible pertaining to your issues and in doing so, we can give faster responses and more efficient support.

Before opening a ticket, take a moment and review our Frequently Asked Questions / Articles here within the Support system and also be sure to view our Video Tutorials which are exclusively available on YouTube by OurWebMedia and if you're still experiencing issues or have questions, please by all means submit a ticket and we'll assist the best we can!

  Featured Articles

Troubleshooting Theme Issues

There are some basic steps you can take in helping us troubleshoot your issues. The first and most important is to usually check your plugins for any ...

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How do I install WordPress?

There are a few ways in which you can install WordPress.In many scenarios, most hosting environments will offer pre-packaged options that include a 1-click ...

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How do I install King Size WordPress?

There are essentially two ways in which you can install King Size WordPress. The first is through the WordPress Dashboard >> Appearance ...

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How do I update King Size WordPress?

Updating King Size WordPress is relatively simple and straight forward.Video Tutorial:It does require you taking a few steps to complete but we'll help you ...

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Pre-Packaged Plugins

In the event our theme contains a pre-packaged plugin, it will be included with the theme itself.For our KingSize WordPress theme, there are 2 pre-packaged plugins ...

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  Public Ticket Activity

Bruce Can't upload portfolio photos   Updated 9 hours ago   1   King Size WordPress Most recent comment from Bruce: I've watched (several times) the video on how to add media to a portfolio.  After selecting a thumbnail I click the "add media", select several photos but close out by hitting the "X" at the ... Michael Propagation Mobile Problem   Updated 1 day ago   6   King Size WordPress Most recent comment from Bryce Wisekal: Thanks for confirming this. We'll go ahead and close the ticket. Kevin Pallett Video player not working on site   Updated 1 day ago   6   King Size WordPress Most recent comment from Bryce Wisekal: Hello Kevin, 1. You simply need to edit the page/post and remove the video shortcode. All you need to do is copy and paste the URL from the YouTube Share option. Paste it into your content area ... Ian A few things   Updated 1 day ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello Ian, You're most welcome. I am thrilled to hear they're helping out! We're always happy to help where we can so never hesitate to write. 1. Chances are, when installing WordPress, you ... Clemilton Installation Error   Updated 2 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello, You're installing the theme incorrectly. You need to read the documentation included in your downloaded folder. You can also find all our video tutorials on YouTube. Below I've included ... Patrick Forward to Paypal   Updated 3 days ago   7   King Size WordPress Most recent comment from Bryce Wisekal: Hello Patrick, I honestly cannot say. I'd ask your hosting provider about that. Did your first, clean installation have the same issues? Originally this ticket was about a third-party plugin ... Ian How to get the homepage slider to work   Updated 3 days ago   16   King Size WordPress Most recent comment from Bryce Wisekal: lol I am so confused! So the original Ian has been enjoying the ticket conversation ;) Then Ema, who also works with an Ian, assumed this was their ticket? :) Think maybe I'm following ... Christian Gallery   Updated 4 days ago   11   King Size WordPress Most recent comment from Bryce Wisekal: Hello Christian, I unfortunately have to say that this does not fall within the scope of our support. The archive widget works fine, there are no bugs in it, I've tested it on our ... Ken Size of Theme on Desktop   Updated 5 days ago   6   King Size WordPress Most recent comment from Bryce Wisekal: Fantastic! Also, just to confirm, Ticksy is having troubles today with validations. I do apologize for the confusion and appreciate your bearing with us. Glad we could assist and if any other ... Heba Block Text color   Updated 5 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello, Could have sworn this was patched in another version so it used default font color in Theme Options. I'll have a look today to confirm as we'll be submitting an updated version in the ... Harriet Some questions   Updated 5 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello, I do apologize, but there appears to be some validation issues with your purchase code. On submission, the validation code is returning an unrecognized error. We're going to need you to ... Paul Home Page Slider   Updated 5 days ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello Paul, I'm assuming from the last detail in your reply, you've later edited your support post. Assuming you've resolved the issue, I'm going to go ahead and close this on reply. Thanks. Jockz Google Maps Contact Widget   Updated 1 week ago   12   King Size WordPress Most recent comment from Bryce Wisekal: Thanks Jockz. I'll update Kumar on this as he's more familiar with that part of our theme. We'll see what we can do about upcoming releases to be pushed out. Thanks! Kannan Mobile background image shifts   Updated 1 week ago   2   King Size WordPress Most recent comment from Bryce Wisekal: Hello, Could you be more specific about the issue you're having and provide us with a link? Kannan Homepage to look like Potfolio Page   Updated 1 week ago   3   King Size WordPress Most recent comment from Bryce Wisekal: Hello, I do apologize for the delays in responding, I was camping with my family. I see you've updated the ticket as you've resolved it yourself. I'll go ahead and close the ticket but if any ...
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