We take great pride in our ability to offer our Themeforest buyers with reliable, worthwhile support for their purchases and will do our absolute best to ensure you move forward both satisfied and with your issues and concerns resolved. To ensure this, we require having as much information as possible pertaining to your issues and in doing so, we can give faster responses and more efficient support.

Before opening a ticket, take a moment and review our Frequently Asked Questions / Articles here within the Support system and also be sure to view our Video Tutorials which are exclusively available on YouTube by OurWebMedia and if you're still experiencing issues or have questions, please by all means submit a ticket and we'll assist the best we can!

Public Tickets

Liz Crow Slide Show on Home page - stopped   King Size WordPress   Updated 5 hours ago   6 Most recent comment from Liz Crow:Hi, I am still having trouble with the ticket system. I am using the html template and not the Ajaz version of it. Attached are a few of the pages of the site and you can see that the page background ... thmpublishing Hiding plus button at botton of video background and removing pause button   King Size WordPress   Updated 18 hours ago   1 Most recent comment from thmpublishing:Hello, I would like to know how to hide the '+' button at the bottom that allows users to see video controls.  Also I do not want users to be able to pause the video. How do I do this? Thanks, Todd colderby Install setup file   King Size WordPress   Updated 21 hours ago   4 Most recent comment from colderby:Thank you for the reply Bryce, I actually think I got round the problem by using a tool to split the XML file into smaller sizes and importing them in smaller parts. Hopefully everything got imported ... jjpharwood Set up   Self Titled WordPress   Updated 1 day ago   1 Most recent comment from jjpharwood:Hi When I first bought self titled (about 2 years ago) there was a really good instructional video to help with installing and setting up. Can you link me to that video again, I can't find it. Thanks Niki Blog Template Issues   King Size WordPress   Updated 1 day ago   3 Most recent comment from Bryce Wisekal:Hello Niki, I believe James may have hit it on the head. However this is not a related theme issue, so not something we can really assist with as it's outside the scope of our support. Though this i ...